FAQ
1. How long does shipping take?
Our average delivery time is 5 to 7 business days across Europe.
In many cases, your order may arrive sooner.
As soon as your package is shipped, you’ll receive a tracking link by email so you can follow every step of your delivery.
2. Are BuildiKids™ toys safe for children?
Yes! All BuildiKids™ products are made from non-toxic materials, have smooth, child-safe edges, and meet European CE safety standards.
Perfectly safe for daily play for children aged 3 and up.
3. Can I return or exchange a product?
Absolutely. We offer a 14-day return policy.
If you’re not happy with your purchase, simply email us at support@buildikids.com, and we’ll help you start the return process quickly and easily.
4. What payment methods do you accept?
We accept iDEAL, PayPal, Visa, Mastercard, Apple Pay, and more.
All payments are secure and encrypted to protect your data.
5. Where do you ship from?
We ship from our trusted partner warehouses in Europe and Asia, depending on your location and stock availability.
This allows us to keep shipping fast, reliable, and affordable.
6. I made a mistake in my order. What should I do?
If you entered the wrong address or selected the wrong product, please email us within 6 hours at support@buildikids.com.
We’ll do our best to update your order before it ships.
7. I didn’t receive a confirmation email. What now?
Check your spam or junk folder — sometimes emails land there by mistake.
If you still can’t find it, contact us and we’ll resend your confirmation.
8. Do you sell additional trains and track pieces?
Yes! We offer extra engines, track pieces, and expansion blocks to make your child’s BuildiKids™ world even bigger.
More accessories will be added soon — stay tuned!
9. My product isn’t working properly. What should I do?
Email us at support@buildikids.com with a short explanation, plus photos or videos if possible.
We’ll help you troubleshoot or arrange a replacement if needed
10. Can I track my order?
Yes! Once your order has shipped, you’ll receive a tracking link so you can follow your package in real time.